Effective Date: July 24, 2026
This Refund and Fraud Policy explains how Flux 3 video reviews billing issues, refund requests, cancellations, chargebacks, and suspected fraud for flux3-video.net, our generation credits, paid plans, and related services.
Flux 3 video sells digital generation credits. Credits are issued after payment confirmation and may be consumed immediately for model access, generation processing, storage, previews, exports, and related platform costs.
Credit packs are billed once and do not renew automatically. Credits are issued after payment confirmation and are valid for the period shown at checkout or in your account.
Where offered, monthly plans renew automatically each month until cancelled. Credits refresh each billing period according to the plan purchased. You can cancel future renewals through the billing portal or support channels available in your account.
Where offered, annual plans are billed upfront for the year. Credits are issued after payment confirmation and remain valid for the period shown at checkout or in your account.
You are responsible for applicable taxes, bank fees, currency conversion fees, and payment provider charges. Payment processing fees may be retained by the payment provider after a transaction is processed.
Because Flux 3 video sells digital credits and generation access, purchases are generally final once credits or paid entitlements have been issued. This includes unused, partially used, expired, or voluntarily abandoned credits unless a refund is required by law or approved under this policy.
We may review refund or billing adjustment requests for:
The following are generally not refund reasons:
Cancelling a recurring plan stops future renewals. It does not automatically refund the current billing period, already issued credits, used credits, or generated outputs. Your current-period access may continue until the end of the paid billing period unless the account is suspended or terminated for a Terms violation.
If you believe you were billed after cancellation, contact us at [email protected] with the account email, order number, Stripe receipt, and cancellation details so we can review the issue.
Contact [email protected] within 7 days of the charge date and include:
If approved, billing adjustments are issued to the original payment method unless another method is required by the payment provider or applicable law. Bank and card processing times typically take 5-10 business days after approval.
When a refund or billing adjustment is approved, we may remove related credits, paid access, or account benefits tied to the refunded purchase. If credits have already been used, we may deny the refund or deduct the used value from any approved adjustment where permitted.
Before initiating a chargeback with your bank or card issuer, contact us at [email protected] so we can review duplicate charges, unauthorized transactions, or delivery issues.
If a chargeback is opened, we may restrict the account while the dispute is investigated, preserve billing and usage records, remove disputed credits, and submit evidence to the payment provider. Fraudulent or bad-faith chargebacks may result in permanent account suspension, loss of credits, and reporting to payment or fraud prevention networks where permitted.
If a refund has already been issued and a chargeback is also filed for the same transaction, you may be responsible for duplicate recovery, payment provider fees, or other costs permitted by law.
We use fraud detection and abuse prevention measures to protect Flux 3 video, creators, payment systems, and model provider access. We may screen transactions, monitor suspicious account activity, enforce generation limits, and restrict accounts while investigating risk.
Accounts may be suspended or terminated without refund for:
We may report suspected fraud to payment processors, card networks, fraud prevention services, or law enforcement where appropriate.
Generation can fail because of model provider errors, safety filters, prompt issues, queue interruptions, uploaded media problems, or network conditions. Where the platform detects a failed generation, Flux 3 video may automatically retry the request, return the credits spent, or provide another remedy at our discretion.
Output quality, creative mismatch, prompt misunderstanding, or subjective dissatisfaction is not treated as a failed delivery. A generation that completes and returns a clip has been delivered, even if the result is not what you hoped for.
Referral rewards are earned on qualifying first payments made by genuine new users. If a referred payment is refunded or charged back, the related reward is reversed. Rewards obtained through self-referral, duplicate accounts, incentivised sign-ups, or any manufactured referral are void and may result in account suspension.
We may update this policy to reflect changes in Flux 3 video, pricing, payment providers, fraud controls, or legal requirements. Updates take effect when published unless otherwise stated.
For billing questions or refund review requests, contact [email protected].